❓ Frequently Asked Questions (FAQ)

Welcome to the Cupey 208 FAQ Center. Here you'll find answers to the most common questions about our products, shipping, returns, and more.

🛍️ Product Information

1. What types of drinkware do you sell?
We offer a wide range of sports water bottles, glass cups, plastic tumblers, and coffee mugs.

2. Are your products BPA-free?
Yes, all our plastic products are 100% BPA-free and safe for everyday use.

3. Can I put your products in the dishwasher?
Most of our drinkware is dishwasher safe. Please refer to individual product descriptions for care instructions.

4. Do your bottles keep drinks hot or cold?
Yes, many of our bottles are insulated and can maintain temperatures for hours.

5. Are your coffee mugs microwave safe?
Our ceramic mugs are microwave safe unless stated otherwise on the product page.

🚚 Shipping & Delivery

6. How long does shipping take?
USA orders typically arrive within 7 business days. International shipping may take 10–20 business days.

7. Do you ship internationally?
Yes! We offer worldwide shipping to most countries.

8. How much does shipping cost?
Shipping is free within the USA. International shipping costs are calculated at checkout.

9. How can I track my order?
You will receive a tracking number via email once your order has shipped. You can also track it on our Track Order page.

10. What if my order is delayed?
Delays may happen due to customs or weather. Please contact us if your order hasn't arrived within the estimated time.

🔁 Returns & Exchanges

11. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items.

12. How do I start a return?
Email us at cupey208store@gmail.com with your order number and reason for return.

13. Can I exchange an item?
Yes, exchanges are possible if the product is in original condition. Contact us to begin the process.

14. Who pays for return shipping?
Customers are responsible for return shipping unless the product was defective or incorrect.

15. When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is received and inspected.

💳 Payments & Orders

16. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and other major payment options.

17. Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of placing them. Email us as soon as possible.

18. Will I receive a confirmation email?
Yes, once your order is placed, you'll receive a confirmation email. A second email will follow when your order ships.

19. Is it safe to shop on your website?
Absolutely. We use SSL encryption to ensure all transactions are safe and secure.

20. Do you offer bulk or custom orders?
Yes, please contact us directly for wholesale, corporate gifts, or custom product inquiries.

📨 Contact Us

• Store Name: Cupey 208
• Company Name: CUPEY 208 LLC
• Email: cupey208store@gmail.com
• Address: 4222 SW 14TH PL, CAPE CORAL, FL 33914
• Phone: +1 838-832-8208

If your question wasn’t answered above, don’t hesitate to reach out — we’re here to help!